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Reactive or Proactive Approach—How Do You Handle Your IT Problems?

You may have heard the expression, “an ounce of prevention is worth a pound of cure.” While this may not have been specifically coined to describe how to deal with IT problems, it is still relevant.

When it comes to issues with IT, there are essentially two different approaches that you can take. The first is to wait until something goes wrong. At that point, actions can be taken to correct whatever the issue is and get back on track. The other solution is to take steps to keep these problems from even occurring to begin with.

Which is the better of the two?

The former approach is what is used by most businesses, and this is your “pound of cure,” also referred to as “break/ fix IT support”. This approach seems logical in some ways; why deal with problems before they arise? Well, the main reason is to avoid spending potentially much more money in the long run.

What typically happens is that people hope for the best. Much like buying a product and choosing not to get an extended warranty, the expectation is that no problems will come up, or if they do, they can simply be dealt with at the time. Unfortunately, this approach means that when you need to call for support, it’s already too late; your system is down, or your machine is broken. and now you have to wait to get it fixed. Further, while you’re waiting, you are losing money. In the worst scenarios, the damage may even be permanent.

Imagine if you were to lose critical data such as customer information, sales data, or something else crucial to your day-to-day operations. This could become a serious and costly loss to your business, perhaps even damaging your reputation, depending on the circumstances.

Assuming that your system or equipment can be repaired, that may not be the end of it. Things have a habit of breaking down more than once. In some cases, you may find systems going down on a semi-regular basis, and while a single repair may be quite affordable, requiring multiple repairs is an expense that add up rather quickly.

What is worse—and not readily apparent—is that this type of situation does little to encourage the IT professionals to actually solve the problem. Those who provide break/ fix IT support actually benefit from your ongoing issues, and while they are paid to fix problems as they arise, they are unlikely to take action to keep them from coming up again.

This is why the “ounce of prevention” is more valuable; instead of waiting for a problem to arise, you can prevent the problems for occurring by actively maintaining your systems. By doing so, you save yourself both money and time.

Many, if not most of the IT problems that you will encounter can be avoided by proper maintenance and preventative measures, making this by far the safest and most economical choice.

Don’t let your systems go down and your business be interrupted when it can be easily averted through proactive maintenance.