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4 Top Things to Look For in a Managed Service Provider



More and more small and midsize businesses are turning to managed service providers (MSPs) for IT security, data management, system monitoring, and a host of other key business IT services. But with a sea of managed services out there today, how can you tell the difference between the run-of-the-mill MSPs and the first-rate ones that will deliver the high quality service your business deserves? Before you take the plunge, here are 4 top things to look for when a hiring an MSP.

24×7 Support

Even if you don’t work 24 hours a day, your computer network needs to—and so does your IT provider. When choosing a managed service provider, you should be able to contact your IT technician anytime of the day. The right MSP will provide around-the-clock availability, ensuring your IT is secure and streamlined 24 hours a day, 7 days a week, 365 days a year.

Quick Response Time

The right MSP not only needs to be available 24 hours a day, but also needs to respond quickly to your IT problems and concerns. Before you commit to any IT provider, make sure they can get back to you in a timely manner. Your reputation and your business may depend on it!

24×7 Monitoring

A professional MSP will have proactive monitoring systems in place that will quickly address problems before they have a chance to shut down your network, 24 hours a day. Your MSP should be able to thoroughly monitor your server and workstations, as well as your network devices, firewalls, routers, and switches. Plus, a reliable MSP will be able to alert you through multiple mediums, including telephone, cell phone, text messaging, and email.

Data Recovery Planning

Are you prepared if your business falls victim to a weather disaster, vandalism, or other outages? The right managed services provider will help you plan for the worst. When it comes to your critical data, why leave anything to chance? With a solid data recovery feature, your MSP will be able to quickly and reliably restore your data, reducing company downtime—getting you and your employees back to work faster.

Whether it is to prevent problems before they happen or avoid expensive disasters and repairs, the right managed services provider can bring a host of benefits to your organization that will boost your bottom line, helping your business grow to the next level.

For more information about our IT services, call 604-295-5355 or toll free 877-974-2726.