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Extra! Extra! Read All About It! Safe Harbour’s Instant Remote Support Saves Stranded Copywriter!

Fast and reliable instant remote support

I’ve been a professional copywriter for a while now, so it’s probably safe to say I’ve written dozens, if not hundreds of articles (many found on this very website) on the growing threat of cybercriminals. Figuratively waving a stern finger in the air, I’ve gone to great lengths to inform readers on how the internet has become a breeding ground for computer viruses—a dangerous digital domain where more and more sophisticated ransomware, spyware, and other treacherous malware are being cooked up and spewed out at breakneck speeds.

But like so many before me, I never really practiced what I preached, never really believed that things were all that bad,  never really thought it could happen to me—until it did.

Malware can strike at anytime

Being a freelancer is a wondrous thing. I get to work where I want, when I want, and (more or less) choose the kinds of projects I want to take on. That being said, the very freedom that enticed me to leave the shackles of the 9 to 5  world behind also comes at a price—and a pretty hefty one if you are not prepared for it. I have to manage my time, arrange a workspace, and take full responsibility for my clients. On top of everything else, I’m also my own accountant, marketer, and, believe it or not, tech support. After all, how hard could it be, right? That’s what Google’s for. Not surprisingly, this is where my malware nightmare story begins…

The problem started the same as it does for everyone wanting to make a great first impression—right when it matters the most! Early one hopeful morning, not so long ago, I was getting ready to have my first Skype meeting with a brand new client. I raced off to my office (the sofa) to go over the various topics I’d prepared the night before. And, much to the surprise and delight of my wife, I actually got out of my “work” pyjamas and put on a spiffy new shirt. Notes in hand, I sat at my desk and logged into my Skype account. Or at least that was the plan. After a gazillion (well, okay, a lot of) failed attempts to log in, I had to finally admit to myself it was time for my onsite IT technician, a.k.a me, to spring into action.

DIY IT management is harder than you think

Before I continue, I want to make something very clear. Just because I spend the better part of most days hammering away on my keyboard doesn’t mean I understand all the inner workings of my laptop. Nonetheless, I thought I could, at the very least, tackle the occasional computer glitch.  But when I kept getting error massages, egregiously informing me that Skype didn’t like me anymore, I had to face the horrible truth—aside from the realization that my tech prowess amounted to nothing more than a few useless searches on YouTube—I’m clueless when it comes to fixing tech problems. The only thing I knew for sure was that my laptop had a virus, and my online meeting with my new client was over before it ever began.

Safe Harbour’s instant remote support to the rescue

Waves of panic washing over me, I had to think of something fast to try and save my laptop. But what to do? Do I run to the store where I bought my computer and beg for help? Or do I throw in the proverbial towel and spring for a new one? Pulling up just short of tossing my computer out window, it suddenly hit me—I could call someone who really knows something about this stuff. And as luck would have it, I actually write for Safe Harbour, an IT service provider I’ve been working with for a number of years now.

After a quick call to Norma, my awesome contact over there, she immediately put my mind at ease. She told me that it sounded like my laptop was infected with some kind of malware, but not to worry, as her tech person could take care of it pronto, using their instant remote support. “Instant remote support!” I joyfully shrieked. “Wow, sounds perfect!” (I had no idea what that was).

Norma transferred me to her tech support person. And faster than a click of a mouse, he was on my laptop, remotely working his magic. Like a digital doctor, this tech guru was surgically maneuvering through my programs, opening up tabs left and right, hunting down the malicious malware. I kept saying to myself over and over, “You can run virus, but you can’t hide.” At this point, I did what anyone would do, sit back, relax, and watch a true professional at work.

Before I even had a chance to finish my coffee, the issue was resolved and my laptop was virus-free. And now that Skype loved me again I would be able to keep my meeting, and with 6 minutes to spare.

The importance of effective IT management

Ok, I’ll be the first to admit it. There are bigger malware horror stories out there. But that’s not the point. If you think for even a millisecond that your livelihood could be in jeopardy because of a computer virus, better make sure you have some serious tech support in your corner. And to Safe Harbour, all I can say is thank you to Norma and her super friendly and speedy staff. If it wasn’t for you, I might have lost a client and my laptop would be in cyber-heaven now!

For fast and reliable instant remote support, contact Safe Harbour today!