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5 Signs it’s Time to Change Your Managed Services Provider

managed services provider

Happy with your current managed services provider? That’s great. But if you’re not, you could be wasting time and money, not to mention setting your business up for a potential IT disaster. But how can you separate the quality MSPs from the, shall we say, less capable ones? Here are some tell-tale signs it’s to time change your MSP.

1. Slow Response Times

Internet outages, server crashes, and lost files—IT issues are going to happen. And when they do, you want the problem addressed quickly. If your MSP’s response time is less than stellar, the downtime could cost you, slowing production and wasting money. Once you have sent off a request, a qualified MSP will respond to you as soon as possible, providing you with a clear timeline of when you can expect a resolution to your IT problem.

2. Recurrent IT Issues

It’s normal to expect IT issues to crop up. But not to worry. Your MSP should have all the latest tools and technologies to nip things in the bud. They will not only be able to detect and solve problems, but also prevent them from happening again. But if your business seems to have the same problems on an ongoing basis, chances are your MSP is not doing their job properly.

3. No Round-the-Clock Monitoring

You might not work 24 hours a day, but your network needs to—and so does your MSP. A reliable IT provider will have a solid monitoring solution in place, handling unwelcome surprises that may pop up anytime of the day or night. In today’s non-stop business world, anything less is simply not an option.

4. Unrecoverable Data

Data is the lifeblood of any business. Without your current MSP providing successful and regular backups, information that’s lost, stolen, or held for ransom might be gone for good. When it comes to preserving your precious data, why leave anything to chance? Working with the right MSP will ensure your data is quickly and reliably restored, protecting your business, your employees, and your clients.

5. You’ve Outgrown Them

All that hard work has finally paid off and it’s time to expand. Good news for you—but not so good for your current MSP if they can’t keep up. As your reliance on technology increases, a professional MSP will be able to provide you with the IT support you need, when you need it.

Being stuck with the wrong MSP isn’t a life sentence. If you are worried that you are not getting what you paid for, make the switch. With so much riding on the integrity of your information, it’s one of the smartest business decisions you may ever have to make.

For more information about our IT services, call 604-295-5355 or toll free 877-974-2726.