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How Digital Transformation is Shifting IT Support

IT Support

It’s no secret that as technology advances, it impacts our lives—personal and professional—in many ways. Businesses and clients are interacting in new ways and some businesses are struggling to keep up, while those that are ahead of the curve are profiting.

Too many small- and medium-sized businesses are simply reacting to innovations as they appear, rather than taking a more proactive approach, and thus missing opportunities for great gains. Even though nearly 50 percent of small businesses are planning to make changes for a digital future, only 36 percent are actively taking the steps necessary to do so. Mid-sized companies, meanwhile, are more than two-and-a-half times likely to be in the process of updating.

Both small- and mid-sized companies recognize the need to invest in digital technology, though they do so for different reasons; smaller companies tend to have an eye on attracting new customers to facilitate growth, while mid-sized companies tend to be more focused on remaining competitive. Of the companies looking to digitally transform themselves, 58 percent anticipate using existing IT budgets to make the necessary changes.

The Trends Behind the Transformation

As technology changes and advances, the way in which employees are working also changes. Whereas sitting at a desk in the office was the normal manner of working, today we see as much as 90% of employees employing the flexibility to work from multiple locations. This change has been made possible by real-time communication and other technologies that allow for working remotely.

And it’s not just employee work expectations that are changing. Customers have come to expect more from those they do business with and are willing to pay a higher rate to enjoy an improved customer experience. Small- and mid-sized companies are employing software that enables them to obtain better customer information which in turn allows for more personalized interaction.

Cloud technology has also had a significant effect on how business is done, allowing IT support staff to be more productive and to collect more data that aids in important decision-making, all while boosting security. Data is the secret weapon for many smaller and mid-sized companies, allowing them to compete on a more level playing field with larger competitors, so companies are investing in the technology that permits them to compete with larger organizations.

Embracing the Digital Transformation

Organizations need to be agile and responsive in order to thrive in the evolving digital environment. Adapting to changes after they appear is no longer sufficient for a company that wishes to succeed and grow.

Modernizing your company’s infrastructure is a necessity, allowing scalability and essential responsiveness. Make use of things like one-touch deployment, configuration management, and monitoring solutions.

By incorporating digital transformation into your IT technology, you’ll experience a faster-to-market time while reducing the cost of development. You should be including things such as mobile computing, social media, and analytics into your IT support strategy.

As the saying goes, the best time to plant a tree was yesterday. However, you can still benefit dramatically by being proactive rather than simply responsive. Embrace change and an entrepreneurial mindset to allow yourself to move forward with your company’s digital transformation. Your IT support needs are changing; act, don’t react.

For all your IT support needs, contact Safe Harbour today!